We will gladly issue a refund, credit or exchange for any item returned within 30 days that has not been worn. For December holiday gifts, the refund time frame extends through the following January. Shipping and handling charges are non-refundable.
We will only accept Noble Furs faux fur products returned in their original condition, with original tags still attached, and in their original packaging (e.g. hanger, poly bag, box). Merchandise is considered worn when:
- It contains aromas (e.g. perfume or smoke).
- It contains stains (e.g. lipstick, food, or perspiration).
- The tags have been removed.
Please follow the instructions below to assure a prompt refund, credit or exchange:
- Contact us to let us know that the item is being returned.
- Return your product in its original condition with original tags still attached.
- Fill out and enclose the Return Form.
- Wrap your merchandise in its original packaging (e.g. hanger, poly bag, box).
- Tape the pre-addressed return label securely to the outside of the package.
- Mail the merchandise pre-paid and insured via US Postal Service, UPS, FedEx, or DHL.
Ada’s Closet warrants all Noble Furs faux fur products for materials and workmanship worn under normal circumstances. We reserve the right to determine whether the item will be repaired or replaced.